Privacy Policy

Privacy Policy

Introduction

Welcome to https://core-support-replacement.collision-talk.com (hereafter referred to as “Core Support Replacement,” “we,” or “our”). We are committed to maintaining a transparent and secure online environment for our users. This Privacy Policy explains how we collect, use, and protect the personal information of individuals who interact with our website, applications, services, and products (collectively, “our Platform”). Our primary goal is to ensure that your privacy is safeguarded while utilizing our digital resources, in accordance with applicable data protection laws worldwide, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s User Choice and Data Security Act (UCPA)
  • Connecticut’s Connecticut Transparency and Accountabilité Law (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This Privacy Policy applies to all aspects of our Platform, including:

  1. Our official website at https://core-support-replacement.collision-talk.com.
  2. Any applications or services offered through our website.
  3. Interactions between users and our staff via emails, calls, or text messages.
  4. Personal data collected through user accounts, subscriptions, purchases, and surveys.

However, please note that this policy does not extend to third-party platforms, applications, products, or services accessed through links on our site. These entities have their own privacy policies governing how they handle your information, and we encourage you to review these policies before using such services.

Processing Activities

This Privacy Policy outlines the ways in which we process personal data during interactions with our users:

  • Account Users: When you use our applications or services as an authorized user, we collect and store account-related information, including login details and activity logs.
  • Website Visitors: Visiting our websites linked to this policy involves tracking IP addresses and browsing behavior for analytics purposes.
  • Communication: We may reach out to users via emails, calls, or SMS messages for transactional, marketing, or service-related communications.

Personal Data Collection

Core Support Replacement collects multiple categories of personal data, including:

  1. Account Information: Names, user IDs, passwords (hashed and salted), and profile details.
  2. Payment Details: Credit/debit card numbers, billing addresses, and payment transaction history.
  3. Financial Information: Bank account numbers, investment portfolios (if provided), and financial transaction records.
  4. Purchase Data: Purchase history, order IDs, products purchased, and delivery addresses.
  5. Mobile Device Identifiers: Unique device identifiers, mobile network information, and location data from mobile devices used to access our services.
  6. Location Data: GPS coordinates and other location-based services data when you use our applications or provide consent.
  7. Feedback and Reviews: User-generated content, reviews, ratings, and responses to surveys.
  8. Social Media Information: Profile pictures, usernames, and interactions shared on social media platforms (if linked to your account).
  9. Product Data: Preferences, usage patterns, and product recommendations based on user behavior.

We gather this data through various means:

  • User input forms and profiles.
  • Automated tracking technologies like cookies and web beacons.
  • Third-party service providers who assist us in processing and analyzing data.

Cookies

Our website employs cookies to enhance your browsing experience and collect analytics data. Cookies are small text files stored on your device that serve different purposes:

  1. Strictly Necessary Cookies: These ensure basic functions of our site, such as allowing you to log in.
  2. Preference Cookies: Customizing your preferences, like language settings.
  3. Analytics Cookies: Tracking user interactions for performance and security improvements.

Users can control non-essential cookies through our Cookie Manager, allowing you to adjust your cookie preferences.

Retention and Deletion

Core Support Replacement retains personal data only for as long as necessary or required by law. The specific retention periods vary based on the type of data and the purposes for which it was collected. Once the data is no longer needed for these purposes, we delete or anonymize it to prevent direct identification.

Security Measures

We have implemented robust security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:

  • Encryption: Data transmitted and stored on our systems is encrypted using industry-standard protocols.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict data protection guidelines.
  • Access Controls: Our internal policies restrict access to personal data to only authorized personnel.

Children’s Privacy

Core Support Replacement does not knowingly collect or solicit personal information from individuals under the age of 18. If you believe we have collected such data by mistake, please contact us, and we will take prompt action to rectify the issue.

Your Rights

Depending on your location, you may have certain rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Ask for corrections if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Demand the deletion of your data where there are no legitimate grounds for retaining it.
  • Restriction: Limit the processing of your data under certain circumstances.
  • Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
  • Objection: Object to the processing of your data for specific or all purposes.
  • Non-Discrimination: Be free from discriminatory decisions based solely on automated processing.

To exercise these rights, please contact our Data Protection Officer using the details provided in the “Contact Us” section below.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any revisions on our website and inform you via email (if applicable) when significant changes occur. Please review this page periodically to stay informed about how we protect your information.

Contact Information

For any questions, comments, or requests related to data privacy:

We value your trust in our commitment to protecting your privacy and personal data.